You sell three tiles from a customer’s site with no signal. Finocket has your stock ledger on the device, and it says one. It records the sale anyway.
That is deliberate, and it is the only sensible answer. Stock on hand is not a number Finocket keeps and edits — it is the sum of everything that has moved in and out, worked out fresh each time. On a phone with no network that sum is only as complete as what the phone has seen: the delivery your colleague entered an hour ago in the shop has not reached it. Refusing the sale would mean telling a customer standing in front of you that they cannot buy something, on the word of a figure the app already knows may be out of date.
So what happens instead
The sale is recorded in full, and the shortfall is written down: which item, how much left, what the ledger said before it, where that left it, which document it came from, which day it happened, and which device recorded it. That entry is what you review here.
You reach it from Inventory & stock → Negative stock.
Reading one
Every entry opens with the sentence you need: 3 units of Ridge tiles sold on 14 Aug when stock showed 1. Under it are the three figures it is built from — what stock showed, what the movement took, and what it left. They cannot disagree with each other; Finocket stores all three and refuses any entry where the arithmetic does not hold.
The date is the day the sale actually happened, not the day it reached the server. That is the entire point: the sale was made in a basement on the 14th and synced on the 16th, and a queue that stamped it the 16th would hide the two days you most need to see.
What to do about one
Usually one of two things is true. Either stock did arrive and was entered late — in which case record the receipt, and the ledger comes right by itself. Or the sale was recorded against the wrong item, the wrong batch or the wrong godown — in which case correct the document it came from, on that document’s own screen, where the change is captured in the edit log.
Then mark the entry reviewed. You can add a note saying what you found; it is worth doing, because the next person to look — your accountant, at the end of the quarter — has no other way to know.
What an empty list means
The queue is live. Every movement that takes an item below zero — a till sale, an invoice, a delivery challan, a consumption, a transfer out, a Tally import — writes its entry here as it happens, because the recorder sits on the stock ledger itself rather than in any one of those screens. Nothing you do has to remember to log it.
So an empty list is an answer: nothing has gone below zero. It is not the only answer this screen can give, and the wording tells you which one you are looking at — a queue that could not be read says so in those words, because “we read your stock and found nothing” and “we could not read your stock” are different sentences and only one of them is good news.
Sales you record without signal are recorded in full, still sync, and still draw stock down on Inventory & stock, which is computed from your movement ledger. An entry appearing here does not mean a sale was refused or lost — nothing on this screen ever refuses one. Entries stuck on their way to the server are a connection problem and live on Offline sync — a different thing entirely.