An offer is a rule you write once. The till applies it by itself, shows the customer what came off, and remembers which offer did it — so at the end of the month you can total up what you actually gave away, by offer.
The three kinds
- Percentage off — 10% off, 20% off. You can add a ceiling, which is what a sign reading 20% off, up to ₹500 actually means.
- Amount off — ₹100 off. It never takes more than the bill: a ₹500 voucher against a ₹200 basket takes ₹200, and the rest is not change owed.
- Buy X get Y free — buy 2 get 1. The cheapest items are the free ones, which is what every shop's own signage means by it. Quantity counts across the whole basket, so three of one thing is three units.
With a code, or without one
An offer with no code applies automatically to any bill that qualifies — nobody has to remember it, and nobody can forget it.
Give it a code when the offer is meant for someone in particular: one customer, a win-back, your own staff. A coded offer never comes off a bill on its own. At the till the cashier types it into the Coupon code box under the totals; in your online shop the customer enters it in the basket. Either way, nothing happens until somebody enters it — which is the whole point of giving it a code.
Codes are matched ignoring capitals and any spaces at the ends, sodiwali10 finds DIWALI10. Spaces and hyphensinside a code are part of it: DIWALI-10 andDIWALI10 are two different codes. Pick one spelling and print that.
If a typed code matches no offer that is running today, the till says so rather than leaving the total unchanged and unexplained.
Two offers cannot share a code in one workspace. A cashier typing one and getting the other is worse than the offer not existing.
What happens when two offers both apply?
By default they compete, and the customer gets whichever single offer saves them the most. That is almost always what a shop means: two unrelated promotions landing on one bill is usually an accident of timing, not generosity you planned.
Turn on Can run alongside other offers for the ones you do want to combine. Stacking offers are added on top of the best competing one.
Minimums are about the whole bill
₹100 off above ₹999 is a claim about the basket somebody is holding, so the minimum is measured against the whole bill — even when the offer itself only covers some of it.
Switching one off
Offers are switched off, never deleted. A discount already given keeps the offer's name on it, so the record of what you gave away survives the offer that gave it. That is what makes “what did we spend on discounts last month, and on which offer” a question with an answer.
Dates
Both ends are inclusive, and both are optional. An offer with no dates runs until you switch it off — which is the right shape for an everyday discount with no season behind it.
Open OffersSet up a discount the till applies by itselfOffers are different from loyalty points: an offer comes off the bill for anybody who qualifies, while points are earned by a named customer and spent later.